About Hallmark Sundecks

Our company has been established since 1995 and takes pride in providing a quality product in a professional manner to a variety of prime caravan sites, residential and commercial properties along the East Coast and throughout the East Midlands.

We specialise in the manufacture, supply and fitting of Caravan Sundecks, Garden Verandas, and Commercial Decking together with balustrades, steps and associated PVCu and plastic products.

All of our products are manufactured by our skilled craftsmen within our own workshops to ensure that every attention to detail is observed, thus ensuring that the customer’s requirements are met accurately and in a timely manner.

As part of our commitment to provides a complete package our friendly team of fitters provide a full on site installation and customer care service.

In addition our fully trained Sales Team is available to ensure full compliance with the park’s planning requirements and to advise and assist with any enquiry you may have.

The products that we offer are amongst the best that are currently available, offering the following features:

Low maintenance with only occasional cleaning required.

Hallmark PVcu products are manufactured using Fencys materials, arguably one of the best on the market, at competitive prices.

The PVCu we use contains ‘colour lock’ technology and the wood grain products are foiled PVCu which means ‘no fading, just normal weathering.’

Why not arrange an appointment with one of our surveyors to meet at your home or caravan or alternatively visit our premises on Marsh Lane, Burgh Le Marsh

Finance

Hallmark Sundecks Ltd. is an Introducer Appointed Representative and provides a pure client Introduction through Improveasy Ltd., a company registered in England and Wales (Co. Reg. number 7807352). Registered Office: Manchester Buisness Park, 3000 Aviator Way, Manchester M22 5TG. The firm is authorised and regulated by the Financial Conduct Authority (FRN 708623).  The firm is authorised as a Broker, not a Lender and offers credit facilities from a panel of lenders. The credit is subject to application status.

At Hallmark we take your privacy seriously.

This privacy policy explains how we use any personal information we collect about you on our website,

Telephone or face to face.

 

What information do we collect about you?

We collect information about you when you make an enquiry on our website or place an order for products or services. Website usage information is collected using cookies.

 

How will we use information about you?

We collect information about you to process your order and manage your account and, if you agree, to e-mail you about other products and services we think may be of interest to you.

 

In processing your order, we will send your details to the Caravan Park, where relevant, in order to gain permission for the works to be carried out.

Hallmark Sundecks employ subcontractors to carry out our slabbing and electrical work. In order for us to process your order and fulfil our contract with you, we will need to share your contact details and caravan details with our subcontractors where relevant in order for your decking to be fitted.

Please note that we may process your personal date without your knowledge or consent where this is required or permitted by law.

How long will we use your Personal Data For?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

 

International Transfers

We do not transfer your data outside the European Economic Area

 

Marketing

We may, from time to time send you information about our products and services which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

 

You have a right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes please contact us using the contact details below

 

 

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents and contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

 

Your Legal rights

 

 You have the right to:-

·        Request access to your personal data.

·        Request correction of the personal data that we hold about you

·        Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.

·        Request restriction of processing of your personal data.

·        Request the transfer or your personal data to you or to a third party.

·        Withdraw consent at any time where we are relying on consent to process your personal data

·        No fee usually required. You will not have to pay a fee to access your personal data.

We try to respond to all legitimate requests within one month

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

You have the right to make a complaint at any time to the Information Commissioner’s Office

We would appreciate the chance to deal with your concerns first.

Changes to our Privacy Policy

We keep our Privacy Policy under regular review and we will place any updates on this page. The policy was last updated on 3rd May 2018.

 

How to contact us

Please contact us if you have any questions about our Privacy Policy or information about you. You can find out how to get in touch on our Contact Us Page

Complaints Handling Procedure

IF YOU NEED TO MAKE A COMPLAINT

The principle assigned to deal with complaints is:

Oliver Selway

Unit 1 Marsh Lane

Burgh Le Marsh

Skegness

Lincolnshire

PE24 5AG

Tel No: 01754 811112

Email enquiries@hallmarksundecks.co.uk

www.hallmarksundecks.co.uk

Company Registration No: 4183219

Step-by-step complaints procedure

If you’re not completely happy with our service we’d like to hear about it so we can do something to put it right.

We do everything we can to make sure our customers get the best products and service possible. However, sometime we may not get things right the first time.

When that happens, we want you to tell us what went wrong so we can put matters right.

We want to:

  • Make it easy for you to tell us what went wrong;

  • Give your complaint the attention it deserves;

  • Resolve your complaint fairly without delay; and

  • Make sure you are satisfied with how your complaint was resolved.

How and where to complain

If you are not satisfied with any aspect of our service or products you can tell us about your complaint in the following ways:

In person – call into our office at the address shown. We are open Monday to Friday from 9.00 am – 4.30pm.

In writing – write to us and address your letter to The Customer Complaint Manager.

By telephone – call us on 01754 811112 during our office hours and ask for the Customer Services Department.

By email – enquiries@hallmarksundecks.co.uk

How long will it take?

We aim to resolve your complaint straight away but if we can’t, we will write to you within five business days to tell you:

  • Why we have not resolved your complaint;

  • Who is dealing with your complaint; and

  • When we will contact you again.

We will aim to resolve your complaint quickly but it may take longer if it is complex.

We will keep you informed on a regular basis but if you need an update please call us on 01754 811112 and ask to speak to the person handling your complaint.

If we cannot reach agreement with you?

If we can’t agree a solution with you within eight weeks, we will:

  • Send a letter giving our reasons for the delay and an indication of when we expect to provide a final decision.

OR

  • Issue our final decision letter which will explain our final position.

The Financial Ombudsman Service

Our aim is to resolve all complaints internally. However, if after receiving our final decision letter, or if eight weeks have passed (this is sometimes referred to as the “eight-week rule”), you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). The eight weeks start from the date a complaint is received anywhere in our business. Their contact details are shown below.

Please note: Only complaints relating to the sale of financial services should be referred to FOS.

Financial Ombudsman Service can be contacted in writing:

Financial Ombudsman Service

Exchange Tower

London

E14 9SR

Tel: 0800 023 4567 (free for most people ringing from a fixed line) or 0300 123 9123 (cheaper for those calling using a mobile) or 44 20 7964 0500 (if calling from abroad)

Email: complaint.info@financial-ombudsman.org.uk

Further information can be obtained from the Financial Ombudsman Service’s website at www.financial-ombudsman.org.uk

If you are not satisfied with any aspect of our service or products relating to your finance agreement, please tell us about your complaint.

Telephone: 01754 811112

Email: enquiries@hallmarksundecks.co.uk

Olly Selway – General Manager